Returns & Exchanges

Returns

URBAMERICAN offers 28 days to return your goods from the date you received them!

What we need you to do..

 Please fill out our Return Form. Download Form

✓ Ensure all goods are returned as new, unworn and with tags!

Please note: We do not provide free return shipping. All shipping costs will be the responsibility of the customer.

What we do when we receive your return..

 Once your return arrives to our facility, we’ll begin processing it as soon as possible.

✓ Refunds will be given once the item/s have been received, checked and processed. Please give us up to 3 business days upon the arrival of your return to do so.

 If we receive a return without any instructions, we’ll be in touch as quickly as possible to see how you would like to proceed.

Pretty f*ucking simple, right?

Please note:

✓ Sale items can be returned for a full refund within 7 days of receiving your item/s. If returned after 7 days, we can offer store credit only.

✓ Anything returned after our 28 day return policy will not be eligible for a refund or exchange.

 If items are returned used or in a worn condition, they will not be eligible for a return.

 Items that were purchased with a discount code are still eligible for our 28 day return policy.

Exchanges

We accept exchanges if you are in need of a different size. However, we do not accept exchanges for alternative items.
This would require a return of the item and a new order to be submitted.

What we need you to do..

 Please fill out our return form (found at the top of this page)

 Ship your items back to our facilities - the return address can be found at the bottom of the Return Form. 

What we do when we receive your exchange..

 Once your item/s have arrived at our facility, we will check and process the return.

✓ As long as the returned item/s are in good/original condition, we will dispatch your new item/s right away!