Returns & Exchanges
URBAMERICAN offers 28 days to return your goods from the date you received them!
What we need you to do..
✓ Fill in the returns form that is we include in your package. This form will come pre-filled with your name, order number, and item/s you purchased. All we ask if that you fill in the Reason for Return Code next to the unwanted goods.
✓ Your URBAMERICAN mailer can be re-used for returns so there is no need for new packaging when sending unwanted items back to us.
✓ Ensure all goods are returned as new, unworn and with tags!
Please note: We do not provide free return shipping. All shipping costs will be the responsibility of the customer.
What we do when we receive your return..
✓ Once your return arrives to our facility, we’ll begin processing it as soon as possible.
✓ Refunds will be given once the item/s have been received, checked and processed. Please give us up to 3 business days upon the arrival of your return to do so.
✓ If we receive a return without any instructions, we’ll be in touch as quickly as possible to see how you would like to proceed.
Pretty f*ucking simple, right?
A bit more info..
✓ Sale items can be returned for a full refund within 7 days of receiving your item/s. If returned after 7 days, we can offer store credit only.
✓ Anything returned after our 28 day return policy will not be eligible for a refund or exchange.
✓ If items are returned used or in a worn condition, they will not be eligible for a return.
✓ Items that were purchased with a discount code are eligible for our 28 day return policy.
If you are in need of a new return form, you can download a blank PDF version here.
We accept exchanges if you are in need of a different size or color for the same item. However, we do not accept exchanges for alternative items.
This would require a return of the item and a new order to be submitted.
What we need you to do..
✓ The return form provided to you includes an exchange section at the bottom of the page. In this section, please include the product you are exchanging and the new size or color you are looking to receive in its place.
✓ You will then package the item/s in the URBAMERICAN mailer box provided and ship it back it us.
What we do when we receive your exchange..
✓ Once your item/s have arrived at our facility, we will check and process the return.
✓ As long as the returned item/s are in good/original condition, we will dispatch your new item/s right away!